Shipping policy

Shipping Policy

Thank you for shopping with GalleryLoom Supply Co. Each item is made to order, carefully printed, and prepared specifically for you.

Order Processing and Production

All products are made to order. Please allow approximately 1–2 business days for production before your order is shipped.

Production times may be longer during holidays, sales periods, or periods of unusually high order volume.

Estimated Delivery Times

After production is completed, estimated standard delivery within the United States is generally:

United States: 2–5 business days after shipment

The total estimated delivery time, including production and shipping, is generally 3–7 business days.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather conditions, carrier disruptions, holidays, incorrect address information, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery address, product type, quantity, and available shipping method.

Customers can review the complete shipping cost before completing payment.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information, when tracking is available.

Please allow up to 48 hours for tracking information to update after receiving the shipping confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible if you notice an error in your address. Once an order has entered production or has been shipped, we may not be able to update the address.

Additional shipping or replacement costs caused by an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Marked-Delivered Packages

If your package is delayed, please check the tracking information and contact the shipping carrier first.

If the tracking status shows that the package was delivered but you cannot locate it, please:

  • Check around the delivery location.
  • Ask household members or neighbors.
  • Contact the shipping carrier.
  • Allow an additional 1–2 business days, as some packages may be marked delivered before arrival.

Please contact us if the issue remains unresolved, and we will review the order with our fulfillment partner.

Damaged, Defective, or Incorrect Items

Please contact us within 14 days of delivery if your item arrives damaged, defective, misprinted, or different from the product ordered.

Include your order number and clear photographs showing the item and the issue. After reviewing the claim, we may offer a replacement or refund when applicable.

Multiple Packages

Orders containing multiple products may be produced by different fulfillment facilities. Items from the same order may therefore arrive in separate packages and on different dates.

International Orders

International shipping availability, rates, and estimated delivery times are displayed at checkout.

International customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by their country. Customs processing may cause additional delays.

Contact Us

For questions regarding shipping or an existing order, please contact us through our store contact page. Include your full name and order number so that we can assist you promptly.