Refund policy

Return and Refund Policy

Thank you for shopping with GalleryLoom Supply Co. Each product is made to order specifically for you. Please review the following return, refund, exchange, and cancellation terms before placing your order.

Returns and Exchanges

Because our products are made to order, we do not accept returns or exchanges for:

Change of mind
Incorrect size, color, or product selected by the customer
Personal preference regarding fit or appearance
Incorrect or incomplete shipping information provided by the customer

Please review the product description, color options, and size chart carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery.

To help us review your request, please provide:

Your full name
Your order number
A clear description of the issue
Clear photographs showing the product and the problem
A photograph of the packaging and shipping label, when applicable

Once your claim has been reviewed and approved, we may offer a replacement or refund at no additional cost.

Please do not return any item without contacting us and receiving return instructions first. Unauthorized returns may not be accepted or refunded.

Order Cancellations and Changes

Orders may be cancelled or changed within 1 hour of purchase.

After this period, the order may enter production and can no longer be cancelled or modified. This includes changes to the product, size, color, design, quantity, or shipping address.

Please contact us immediately if you need to request a cancellation or change.

Incorrect Size or Color

We cannot provide a free replacement, return, or refund when the customer orders the incorrect size or color.

Please review the size chart and product information carefully before placing your order. Measurements may vary slightly because of the manufacturing process.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and display the refund. Processing times vary by financial institution.

Original shipping charges are non-refundable unless the item was damaged, defective, misprinted, or incorrect.

Lost or Delayed Packages

Delivery dates are estimates and are not guaranteed.

If tracking shows that the package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the shipping carrier.

We are not responsible for packages lost because of an incorrect or incomplete address provided by the customer.

Please contact us if the package remains unresolved, and we will review the situation with our fulfillment partner.